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ASK: Where to set the interface of G6600 IoT EDGE Gateway?

ANSWER：Switch the hardware interfaces for data acquisition from kinds of slave devices. Including ModbusRTU base on Serial ports (COM2~COM7), ModbusTCP base on Ethernet LAN, I2C ports.

넶12 2022-11-22
ASK: R26 4G Industrial Router's Signal LED Off

ANSWER：It means the SIM card is not found, you can take SIM card out, and insert it again.

넶16 2022-08-09
ASK: Can't visit the router from remote side

ANSWER: 1) Make a ping to the WAN IP to check whether it is successful.

2) We are using 80 as router’s default port, but some ISP block the 80 port, you can confirm with local ISP which ports are open, and change port to try.

넶12 2022-08-09
ASK: My router get WAN IP, but PC can’t access internet.

Answer: 1) Check the DNS, you can make a ping to a normal IP (e.g. 8.8.8.8), if ping IP is ok, the question must be caused by DNS.

넶19 2022-08-09
ASK: The R58 4G Industrial Router's Port forwarding not working

ANSWER:

1) Check with ISP which ports are open by them

2) More than 1 router. The most common problem we come across is people who are behind 2 or more routers and don’t realize

넶7 2022-08-09
ASK: R58 4G Industrial Router's Serial port not working

ANSWER:

Problem (1): I can get heartbeat from client on the TCP Server, but PLC data can’t come

Solution: check the baud rate of router and PLC, make sure their parameter settings are same.

넶14 2022-08-09